COVID-19 and the Industry

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  • 26 Mar 2020 6:34 PM
    Reply # 8861233 on 8857631

    FYI. This response is from Karen Smith (not Mike Black)

    In regard to; Does your business provide other essential businesses support or supplies necessary to operate? Is there an essential business that relies on you?

    We have posted this as our position;

    More then ever its essential that we continue to keep our exterior drive through car washes open so that those who have to keep their vehicle clean and sanitized liked Police, Nurse’s, Taxis, Uber and Lift ride sharing vehicles, Food delivery vehicles and Health care workers along with many others are able to do so without ever having to get out of their vehicle, or have any contact with another person. With our Zero touch membership and tap and go payment options at our outside pay stations customers can remain safe and comfortable in their vehicle’s, and we can do this with only one employee needed to guide you into the wash. All customers must remain in their vehicles with windows up at all times. Being able to wash your car without ever having to get out or interact with anyone is one of the few things you can do if you just need get out of the house for a break to regain a bit of normality in your life until things get back to a more calm state.

    In fact, just yesterday we had a detective thanks us for being open, has one of his directives, is to keep his vehicle clean.

    Last modified: 26 Mar 2020 6:34 PM | Mike Black
  • 26 Mar 2020 3:36 PM
    Reply # 8860748 on 8860524
    Anonymous
    Wendy wrote:

    This is the response we received this morning from Essential Workplaces Support/the Ministry of Transportation:

    "I want to thank you again for your inquiry. I am sharing with you the information that was discussed on our call this morning. As noted over the phone, I will not be able to tell you whether or not you may choose to stay open. Nor can I provide advice or a formal statement of the Government's views.

    Ultimately you must make this determination. Keeping the supply chain and its critical supports moving - in air, rail, marine and road transportation - is important to Ontario.

    To help you make that decision, the Ontario government has provided guidance. First, I would recommend that you consult the list of essential services that was issued by the government that can be found here: https://www.ontario.ca/page/list-essential-workplaces 

    Some business are not directly included on the list, but are included because of the role they play in relation to listed essential businesses. In this regard, other questions you can ask are:

    • Does your business provide other essential businesses or essential services with the support, supplies, systems or services necessary to operate? (Coincides with bullet 1 in the list)
    • Does your business provide motor vehicle, auto-supply, auto and motor-vehicle-repair services? (Coincides with bullet 6 in the list)
    • Does your business provide materials and services for the operation, maintenance and safety of transportation systems (road, transit, rail, air and marine)? (Coincides with bullet 18 in the list"


    It would be interesting to see what everyone has decided to do. Currently we have shut down all of our automatic and indoor/outdoor bays in hopes of getting a concrete response to if we are allowed to continue operating or not. As that clear answer may not become available in the next couple of days, we are considering re-opening with reduced hours and maintaining a safe workplace for our employees. Given the information provided, does the carwash association have a recommendation?



  • 26 Mar 2020 2:05 PM
    Reply # 8860524 on 8857631
    Wendy

    This is the response we received this morning from Essential Workplaces Support/the Ministry of Transportation:

    "I want to thank you again for your inquiry. I am sharing with you the information that was discussed on our call this morning. As noted over the phone, I will not be able to tell you whether or not you may choose to stay open. Nor can I provide advice or a formal statement of the Government's views.

    Ultimately you must make this determination. Keeping the supply chain and its critical supports moving - in air, rail, marine and road transportation - is important to Ontario.

    To help you make that decision, the Ontario government has provided guidance. First, I would recommend that you consult the list of essential services that was issued by the government that can be found here: https://www.ontario.ca/page/list-essential-workplaces 

    Some business are not directly included on the list, but are included because of the role they play in relation to listed essential businesses. In this regard, other questions you can ask are:

    • Does your business provide other essential businesses or essential services with the support, supplies, systems or services necessary to operate? (Coincides with bullet 1 in the list)
    • Does your business provide motor vehicle, auto-supply, auto and motor-vehicle-repair services? (Coincides with bullet 6 in the list)
    • Does your business provide materials and services for the operation, maintenance and safety of transportation systems (road, transit, rail, air and marine)? (Coincides with bullet 18 in the list"


    It would be interesting to see what everyone has decided to do. Currently we have shut down all of our automatic and indoor/outdoor bays in hopes of getting a concrete response to if we are allowed to continue operating or not. As that clear answer may not become available in the next couple of days, we are considering re-opening with reduced hours and maintaining a safe workplace for our employees. Given the information provided, does the carwash association have a recommendation?


  • 26 Mar 2020 9:54 AM
    Reply # 8859967 on 8857631
    Tatyana

    Hey everyone!

    I managed to get ahold of the hotline yesterday and the first guy I spoke with had to ask his team for a more solid answer, and then I received a call back last night. The answer was very unsatisfactory...The girl told me that they cannot tell us whether we can remain open or closed (In our case we have carwashes, not attached to laundry, or gas/convenience store). It was up to our own judgement she said. I told her you can't tell us yes or no, but there is a $500,000 fine if we make the wrong call when there was no answer from the highest authority we have access to for making this decision?! She understood the frustration. She said the list is being updated daily...Basically, they are making decisions based on the list, hence why she personally couldn't give a yes or a no. But she said we should ask ourselves the following questions, as that would be the government's criteria:

    Does your business provide other essential businesses support or supplies necessary to operate? Is there an essential business that relies on you?

    Does your business provide materials or other services for the maintenance or safety of transportation on roads etc. 

    Thats all I got. The best chance to justify your opening is if you can support operations of essential businesses, or ensure safety of transportation. 

    I hope we all get a more solid answer going forward. We've personally closed our manual bays but automatics are operating until further notice. (There are no employees compromised and we have Tap so there is no more exposure than takeout or using a bank machine- but as the government's criteria is asking the questions above we still have to consider closing.) We will probably decide today, as we are hoping a determinant answer is provided.

  • 25 Mar 2020 7:20 PM
    Reply # 8859134 on 8857631
    CCA National Office (Administrator)

    An update to Members, Ontario has now published a hotline number for businesses to call in and ask questions. We have been trying to get through and will let you know when we have an answer for the industry.

    Below of the message provided by the Ontario Government:

    List of essential workplaces - https://www.ontario.ca/page/list-essential-workplaces

    Read the list of essential workplaces in response to COVID-19 (2019 novel coronavirus). If you have questions about what will be open or impacts to your business or employment, call the Stop the Spread Business Information Line at 1-888-444-3659


  • 25 Mar 2020 1:55 PM
    Reply # 8858235 on 8857631
    Jason

    It has been quite difficult to understand what the province has deemed as essential. Car washes seem to fall under a grey area. However, when it is a self serve I would be very cautious staying open and make sure you are doing everything possible to keep the public safe and prevent the spread. This may mean santizing the equipment customers use between each use or providing wipes and/or sanitizer for your customers to use in the bay. Staying open may run you the risk of being fined. If possible see if you can find out who will be enforcing the new ruling in your local area and ask them. We are waiting for the province to launch a hotline to ask them.

  • 25 Mar 2020 1:34 PM
    Reply # 8858141 on 8857631
    Mike

    until told otherwise we have left ours open however we have taken several precautions, we have closed every other bay to limit the amount of people, we have put all vacuums and vending out of order and have a schedule for cleaning all the triggers, hoses, coin boxes etc. Its also important you let your customers know through your face book page etc what you are doing and why.

  • 25 Mar 2020 11:38 AM
    Reply # 8857884 on 8857631
    Sharon

    Can self-serve car washes remain open in Ontario during covid-19 closures?

  • 25 Mar 2020 9:56 AM
    Message # 8857631
    CCA National Office (Administrator)
    Please feel free to post your questions or information you would like to share to help the industry and your colleagues in Canada. 
    Last modified: 25 Mar 2020 11:07 AM | CCA National Office (Administrator)
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" Canadian Carwash Association" is a registered Canadian non-profit organization. 

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